Privacy Policy

Thank you for visiting the Thomas Cook Egypt travel website. Your privacy is very important to us, and we provide this privacy policy statement to explain our online information collection practices and the choices you can make about how your personal information is collected and used.

For your convenience, this website contains links to a number of other websites, both within and outside the Thomas Cook Group. The privacy policies and procedures herein do not apply to those websites.

The purpose of this Privacy Policy is to outline the principles governing our use of personal information we may obtain about you. By using our websites or registering as a user of our services, you consent to this use. Please read this Privacy Policy carefully. Any dispute that may arise concerning privacy will be governed by this policy, the Data Protection Notice (if any) incorporated into this website, and the provisions of Egyptian law.

We may change our Privacy Policy from time to time. Therefore, we ask that you review it periodically to ensure you have the most current version, which will apply each time you access this website.

Data Confidentiality

Information provided by users on this website is kept strictly confidential and is not shared with anyone. Data will not be made available to third parties, nor will it be transferred in any form or manner except as required by law.

The company does not access or store information related to payments made using credit cards.

Limitation of Liability

Under no circumstances shall Thomas Cook Egypt or its payment service providers be liable for any direct or indirect damages, losses, or expenses arising in connection with the website or its use, any person's inability to use it, delays in operation or transactions, computer viruses, etc.

Under no circumstances shall Thomas Cook Egypt and/or its payment service providers, their employees, directors, or third-party agents involved in processing, providing, or administering the services be liable for any direct, indirect, incidental, special, consequential, punitive, or penal damages arising out of or in any way connected with the provision of the services or any deficiency or malfunction in their provision, or resulting from unauthorized access to or alteration of data transmissions, or arising out of the suspension or termination of the service.

Security

All payment details entered through this payment gateway are encrypted during the payment process to provide secure communication by encrypting all data to and from the website.

Thomas Cook Egypt and its payment service provider(s) will not be liable for any failure on the part of the user or third party making the payment to properly protect data from being viewed on their screen by other persons or otherwise obtained by such other persons during the online payment process or in connection with any omission to provide accurate information during the online payment process.

Refunds

Refunds must be processed using the same payment method and to the same card used in the original transaction.
Refunds may be available for up to 90 days from the date of the original transaction.
Refunds will be processed after deducting an administrative fee, meaning the amount you receive will be less than this fee, which will be applied on a case-by-case basis.

Amendments to Terms and Conditions

Thomas Cook Egypt reserves the right to amend these Terms and Conditions from time to time, and the current version will be the one published on this website.
Thomas Cook Egypt reserves the right to refuse online payments if your account is in default for any reason.
Other terms and conditions apply.

Collection and Use of Personal Information

Thomas Cook will not collect personally identifiable information, such as your name or email address, unless you voluntarily provide it to us on this website. From time to time, we may refer to this information to better understand your needs and how we can improve our services. We may use this information to contact you. We will not transfer personally identifiable information you provide on this website to any third party unless otherwise disclosed to you.

How We Use Your Information

We may use the information you provide about yourself to fulfill your requests for our packages and services, to respond to your inquiries about our offers, and to provide alternative programs or services that we believe may be of interest to you should the programs or services you initially applied for become unavailable. Occasionally, we also use this information to contact you about our newsletter.

While we take appropriate measures to protect against unauthorized disclosure of information, we cannot guarantee that we will not disclose personally identifiable information we collect in a manner that violates this Privacy Statement.

Use of Cookies

To improve your experience on our websites, many of our web pages use "cookies." Cookies are text files that we place on your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or any other personally identifiable information unless you choose to provide us with this information, for example, by registering on one of our websites. We use cookies to understand website usage and to improve the content and offers on our websites.

Cookies cannot be used to identify you. You can configure your web browser to notify you of cookie requests or to refuse cookies altogether. You can delete files containing cookies; these files are stored as part of your web browser.

Contact Us

If you have any questions about this Privacy Statement, the practices of this website, or your dealings with this website, you can contact us at: info@thomascook.tours

Terms & Conditions

Introduction

These terms and conditions apply to any payment made to Thomas Cook Travel Egypt using the online services. Please read these terms and conditions carefully.

Authorizing payment to Thomas Cook Travel Egypt using the online payment service constitutes acceptance of these terms and conditions. Thomas Cook Travel Egypt reserves the right to modify these terms and conditions at any time without prior notice. It is the user's responsibility to read the terms and conditions before using the service.

Key Terms and Conditions

Payments can only be made through the service using a credit card, debit card, or prepaid card.
Before using the service, users are advised to inquire about any applicable fees or charges on their credit card, debit card, or prepaid card with their card issuer (the relevant bank).
Credit, debit, or prepaid card information provided at the time of using the service is processed by the service provider's payment gateway and is not provided to Thomas Cook Travel Egypt. It is the sole responsibility of the service user to ensure the accuracy of the information entered in the relevant fields.
It is advisable to take a copy of the transaction and retain it for record-keeping purposes, which may help resolve any disputes that may arise from the use of the service.
The user agrees, understands, and confirms that their personal data, including but not limited to credit, debit, or prepaid card details submitted online, may be subject to misuse, hacking, theft, or fraud, and that Thomas Cook Egypt has no control over such matters.
The service is provided using a payment gateway through a secure website. However, neither the payment gateway service nor Thomas Cook Egypt guarantees that information submitted by the user online is secure or can be read or intercepted by a third party.
Thomas Cook Egypt accepts no liability in the event of unauthorized interception, hacking, or any other unauthorized access to information submitted by a user of the service.

Credit, Debit, or Prepaid Card Details

The user agrees that the credit, debit, or prepaid card details provided for use of the above-mentioned service(s) are true and accurate, and that they will not use a credit card they do not legally own or whose use has not been authorized by its legal owner. The user also agrees and undertakes to provide true and valid credit card details.

The user may pay their dues to Thomas Cook Travel in Egypt using a credit, debit, or prepaid card. When initiating a payment transaction, the user warrants, agrees, and confirms that:

The user is fully and legally entitled to use this credit, debit, or prepaid card for these transactions.
The user is responsible for ensuring the accuracy of the credit, debit, or prepaid card details they provide.
The user authorizes the debiting of the selected card for the chosen payment.
The user is responsible for ensuring that sufficient funds are available on the selected card at the time of payment to allow payment of the dues or fees selected by the user.

Liability Disclaimer

Thomas Cook Egypt and/or its payment service providers shall not be liable for any inaccuracy, error, delay, or omission in:

Any data, information, or messages.
The transmission or delivery of any such data, information, or messages.
Any loss or damage arising out of or caused by any inaccuracy, error, delay, omission, non-performance, or interruption in any such data, information, or messages.

Under no circumstances shall Thomas Cook Egypt and/or its payment service providers, their employees, directors, or third-party agents involved in processing, providing, or administering the services be liable for any direct, indirect, incidental, special, consequential, punitive, or penal damages, or any damages of any kind arising out of or in any way connected with the provision of the services or any deficiency or malfunction in their provision.